From account payments to bonus-funded gaming — get fast support for anything on okbaze, in Bengali.
Choose a category that matches your issue
Get help your way — support available in Bengali across all channels
Step-by-step solutions to the most frequently asked questions
Go to the login page and click the "Forgot Password" button. A reset link will be sent to your registered email. The link may take 2 to 5 minutes to arrive.
Go to "Verify Profile" from your dashboard. Upload a photo of your National ID or passport. Verification is usually completed within 24 to 48 hours.
Entering the wrong password too many times will automatically lock your account. Wait 30 minutes or contact live chat — it'll be unlocked quickly.
For security reasons, any changes to this information must be made through the support team. Once your identity is verified, the update will be completed within 24 hours.
Per okbaze policy, each person may hold only one account. If you have more than one, contact support — we can arrange to merge your old accounts.
If you believe there has been unauthorized access to your okbaze account, contact live chat immediately and change your password. Our security team will take action right away.
| Channel | Average Time | Status |
|---|---|---|
| Live Chat | 90 Seconds | Active |
| 2–6 Hours | Active | |
| Payment Issues | 15 Minutes | Priority |
| KYC Verification | 24–48 Hours | Ongoing |
When gaming or betting online, the biggest question on people's minds is — who's going to help me if something goes wrong? okbaze built this Help Center to answer exactly that. It's not just a support email address — here you'll find real, fast assistance, entirely in Bengali.
Most people in Bangladesh aren't comfortable explaining technical problems in English. okbaze understands that. That's why all our support agents speak Bengali and take the time to properly understand your issue.
Making a deposit but not seeing the balance update is the most common complaint. Usually it's just a network delay and sorts itself out within 5 to 10 minutes. But if it's been more than 15 minutes, don't wait — reach out to live chat right away.
Copy the transaction ID from your Mobile Pay or Nagad app and keep it handy. With that ID, our team can track the transaction in seconds and resolve the issue. okbaze never keeps anyone waiting without reason.
Many players receive a bonus but can't use it because they're unfamiliar with wagering requirements. On okbaze, the full terms are displayed right alongside each bonus. And if anything is still unclear, the Help Center FAQ section covers 15 bonus-related questions and answers.
The welcome bonus is usually credited automatically after your first deposit. If it doesn't show up, contact support within 2 hours of the deposit. okbaze always awards bonuses fairly — no hidden conditions.
Games failing to load or being unable to place a bet during a live match is incredibly frustrating. In most cases, clearing your browser cache or refreshing the page will fix the issue right away. If the problem persists, send a screenshot to okbaze's live chat — the technical team will assist you immediately.
Okbaze always follows its policy of refunding bets when a match is cancelled or ends in a draw. If you believe a result was incorrect in any specific situation, you can appeal to support within 24 hours.
The security of your okbaze account is our top priority. If you ever suspect someone else has accessed your account, the first thing to do is change your password. The second is to enable two-factor authentication (2FA). These two steps alone will keep your account 99% secure.
Okbaze will never ask for your password or OTP over the phone or by email. If anyone requests this information claiming to be from okbaze, report it as fraud immediately.
The okbaze mobile app works on both Android and iOS. If you're having trouble installing it, check your phone's storage and make sure you have at least 1 GB of free space. If the app keeps crashing, try uninstalling and reinstalling it.
Older phones may run into some issues — in that case, you can use okbaze fully through a mobile browser. The site works perfectly on Chrome or Firefox.
Most Frequently Asked Questions with Direct Answers